Refund Policy

Last updated: May 1, 2026

This Refund Policy applies to all purchases made through the PrimeSkills marketplace platform. Please read it carefully before making a purchase. By completing a transaction, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Nature of Digital Products

PrimeSkills is a marketplace for digital products, including AI agent configurations, skills, workflow templates, and related documentation (collectively, "Products"). Due to the intangible and instantly deliverable nature of digital goods, all sales are generally final once the Product has been downloaded, accessed, or otherwise delivered to the buyer.

We encourage all buyers to carefully review Product descriptions, screenshots, system requirements, and user reviews before making a purchase.

2. Eligibility for Refund

Despite the general finality of digital sales, we offer refunds in the following limited circumstances, provided the request is submitted within 14 days of purchase:

  • Material Misdescription: The Product is materially and demonstrably different from its published description, screenshots, or promotional materials.
  • Non-Functionality: The Product is defective or completely non-functional in its described environment, and the author is unable or unwilling to provide a fix within 14 days of the buyer's support request.
  • Erroneous Charge: You were charged in error, charged multiple times for the same Product, or charged due to a technical malfunction on our platform.
  • Removed Product: The Product was removed from the platform by PrimeSkills for violating our Terms of Service or content policies before you were able to access or download it.
  • Unauthorized Purchase: The transaction was made without your authorization (e.g., fraudulent use of your payment method), provided you report it promptly.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team within 14 days of purchase at support@primeskills.store.
  2. Include your order ID, the Product name, and a detailed explanation of why you are requesting a refund.
  3. If applicable, provide supporting evidence such as screenshots, error messages, or correspondence with the author.
  4. Our support team will review your request and respond within 5 business days.
  5. If approved, the refund will be processed through our payment provider, Paddle, to the original payment method.

4. Refund Method and Timing

Approved refunds are issued to the original payment method used for the purchase. Refund processing times depend on the payment provider and may take 5 to 10 business days to appear on your statement. PrimeSkills does not control the exact timing of refunds once they are submitted to the payment processor.

5. Non-Refundable Cases

Refunds will not be granted in the following circumstances:

  • Change of mind: Dissatisfaction due to personal preference, lack of need, or finding a similar product elsewhere.
  • Incompatibility: The Product does not work with your specific system, software version, or environment, where the requirements were clearly stated in the listing description.
  • Free Products: Products offered at no cost, including promotional items and giveaways.
  • Expired Refund Window: Refund requests submitted more than 14 days after the date of purchase.
  • User Error: Issues arising from incorrect installation, configuration, or use of the Product, where clear documentation was provided.
  • Partial Use: You have already substantially used or benefited from the Product before requesting a refund.

6. Dispute Resolution

If an author disputes a refund request, PrimeSkills will act as a mediator between the buyer and the author. Both parties will be given an opportunity to present their case. PrimeSkills will make a final determination based on the evidence provided and our platform policies. Our decision is final and binding.

7. Chargebacks

We strongly encourage buyers to contact our support team before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks damage the relationship between buyers, authors, and the platform, and may result in:

  • Immediate suspension of your PrimeSkills account
  • Forfeiture of any remaining account balance or store credits
  • Permanent ban from the platform
  • Reporting of fraudulent activity to relevant authorities

If you have a legitimate issue, our support team is here to help resolve it fairly and promptly.

8. Merchant of Record

Paddle Payments Ltd. acts as the Merchant of Record for all transactions on PrimeSkills. This means Paddle is the legal seller of record and is responsible for processing payments, collecting applicable taxes, and managing refunds in accordance with this policy and applicable consumer protection laws.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply only to purchases made after the updated policy is posted on our website. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

10. Contact

For refund requests, questions, or concerns, please contact our support team:

Email: support@primeskills.store

Response Time: We aim to respond to all inquiries within 5 business days.