Refund Policy

Last updated: May 1, 2026

This Refund Policy applies to all purchases made through the PrimeSkills store platform. Please read it carefully before making a purchase. By completing a transaction, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. Money-Back Guarantee

We offer a 14-day money-back guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the transaction date.

2. How to Request a Refund

To request a refund, please contact our support team at support@primeskills.store with your order ID. Refunds are processed through our payment provider, Paddle, to the original payment method and may take 5 to 10 business days to appear on your statement.

3. Merchant of Record

Paddle Payments Ltd. acts as the Merchant of Record for all transactions on PrimeSkills. This means Paddle is the legal seller of record and is responsible for processing payments, collecting applicable taxes, and managing refunds in accordance with this policy and applicable consumer protection laws.

4. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply only to purchases made after the updated policy is posted on our website. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

5. Contact

For refund requests, questions, or concerns, please contact our support team:

Email: support@primeskills.store

Response Time: We aim to respond to all inquiries within 5 business days.